Privacy Policy

About us

Hemmingford Winery operates a commercial vineyard in the town of Hemmingford. It aims to produce quality wines from noble grape varieties grown on the property in an entirely eco-responsible manner, and to contribute to the development of Quebec wines on the global scene. It also produces artisanal maple syrup, which it sells as a complementary product.

 

Introduction to the privacy policy

Hemmingford Winery is committed to applying the necessary security measures and sound management practices to protect the confidentiality of the personal information provided to us and to ensure that your right to privacy is respected.

 

This Privacy Policy is intended to help you understand our practices regarding the collection, use, disclosure and retention of personal information.

 

If you do not agree to this policy, please contact us so that we can take the necessary steps to remove your personal information from our files and operating systems, if applicable.

 

What type of information do we collect?

We collect information that is sent to us voluntarily, through our website interface or otherwise. This information may include, but is not limited to, the following:       

• Last name

• First name

• Phone number

• E-mail address

• Mailing address associated with your payment instrument

• Any other information submitted by an individual via the Web site, e-mail, telephone or chat

 

Payment information

We do not collect any payment card information. Payments that may be made through the Web site are handled directly by our service provider Square® Canada Inc. in accordance with their terms of use.

 

Only Square® Canada Inc. has access to your payment card information. Only personal data such as items purchased, purchase amounts, and your first and last names are transmitted to us by Square® via Secure Socket Layer (SSL) to establish your invoices. When you purchase products or services from us, our third-party payment service provider collects your credit card information, including card number, security code and expiration date. We only receive payment confirmation once the transaction has been completed. This confirmation is then linked to your transactions and other personal details.

 

Payment information is processed for the purposes of managing our business, providing you with our products and services, maintaining our relationship with you, as well as detecting any fraudulent or illegal activity or security threats.

 

How do we collect this information?

Your personal information is collected through the following methods:

• Sending a message via the site's contact form 

• Written correspondence (e-mail, text message, post, etc.)

• Telephone contact

• Contact on our social media (Facebook, Instagram, Google)

• Exchange with staff

• Online order processing

• Opening a customer account for billing

• Job application

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Why do we collect such personal information?

We use the information collected for the following purposes:

• To provide our services and for the conduct of our business, to administer and perform our services, including fulfilling our obligations under any agreement between you and us.

• To facilitate the use of our website and to ensure that content is relevant and presented in the most effective manner for you and your device.

• For marketing and business development purposes - to provide details of new services, information about developments in our organization and our industry.

• For research and development purposes - to carry out analysis to better understand our members' service and marketing requirements and to better understand our business and develop our services and offerings.

• To meet our legal, regulatory or risk management obligations.

 

Security of your personal information

Our company website is hosted on the Wix.com platform. Wix.com provides us with the online platform that enables us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and general applications. They store your data on secure servers behind a firewall.

 

When you place an order through the Site, we keep your Order Information on file, unless and until you ask us to delete it.

 

We will not sell or otherwise market the personal information we collect. The people working for us are required to respect the confidentiality of your information.

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How do we use cookies and other tracking tools?

We collect certain information automatically through tools such as log files or Google Analytics during website navigation. This information may include the following:

• IP address used to access the website

• Browser and operating system configuration

• Mobile device configuration, when accessing the website from a mobile device

• Geographical location and location data

• Pages visited, products viewed, path taken on the website

• Keywords used during a search

• Date and time of visit

 

We use browser cookies to improve website performance and user experience. Cookies are small files stored on your hard drive by the server hosting the website or by third-party servers (e.g. advertising servers) that allow us to recognize a website user and personalize its content. Some cookies are automatically deleted when the user closes the browser, while others are retained indefinitely. You can normally control the storage of browser cookies via your browser options. Some website functions may no longer be available when cookies are deactivated. For example, the use of cookies is required for user authentication for certain services offered through the website.

 

How to withdraw your consent?

We are committed to offering you the right to object to and withdraw your personal information.

 

The right of opposition is understood to be the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection.

 

The right of withdrawal is understood to be the possibility offered to Internet users to request that their personal information no longer appear, for example, on a mailing list.

 

To exercise these rights, please contact our Privacy Officer:

 

Contact Person: Benoit Labelle, Owner

E-mail: vignoblehemmingford@gmail.com

Phone: 514 726-0414

 

Updates to the privacy policy

This privacy policy may be consulted at any time at the following address: https://vignoblehemmingford.com/privacy-policy. We reserve the right to modify this policy to ensure compliance with applicable laws or to reflect, for example, changes in our practices or for other operational reasons.

 

Therefore, you are invited to consult this privacy policy regularly to keep up to date with the latest changes.

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Questions and additional information

If you have any concerns, questions, requests or complaints about the privacy policy or the management of your personal information, please forward them in writing or by telephone to the person responsible for access to information:

 

Contact Person: Benoit Labelle, Owner

E-mail: vignoblehemmingford@gmail.com

Phone: 514 726-0414

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